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CRUMPLER EXCELLENT CAMERA BAGS AND CUSTOMER SERVICE

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EQUIPMENT by KRISS on 17 august 2017

First of all I want to apologise because my product photographs won’t do justice to Crumpler bags but I am not a product photographer for one and I hardly have the means or time to do a proper thing.
But I will show you my bags in situ and what I can carry in them !

Ok, so I discovered Crumpler bags last year, looking for a bag to renew my old trusted Lowepro AW400 and my first intention was to buy a Lowepro tactics.
But the 450W was to big and the 350W too small and couldn’t carry anything else but camera gear.

I mean where do I put by bottle of water ?

So I started shopping around and I discovered Crumpler bags ! I fell in love (I know it’s a bit strong) for one blue Karachi Outpost bag but it was only available through their Australian website (Crumpler is an Aussie product) and I couldn’t order it from Europe.
So I had a look at what was available for me in Europe and discovered the Base Park backpack which has been my main camera and everything bag for almost a year now.
It’s been to Asia with me and has carried everything from just a laptop to a full bag of pro-DSLRs and underwater housing, dome port etc.
On my winter trip to Cambodia and Vietnam it was my only bag for 3 weeks stay.

I chose this bag because it had 90% of what I was looking for in a camera bag :

- It’s built extra strong of super quality waxed fabric.
- It has extra strong YKK zippers that can take a lot of tension without breaking or coming off.
- The bag splits in 2 compartments so you can really separate things and access one without disturbing the other.
- It has a dedicated Laptop and another tablet sleeve.
- It’s just sufficiently padded without being ridiculous and adding unnecessary weight.
- It’s good looking without being conspicuous.

Maybe I am forgetting a couple of things but this is what comes to mind.
I wished it had a couple of straps at the bottom to carry a towel for instance or any other light thing, outside the bag so I transformed mine and added them.
It lacked an external elastic pouch one one side as well and I fixed it.
Now I have just the dream backpack, honestly.

So how come I am telling you about the excellent customer service of this company ?

Well, in less than a year it seems that the bag has suffered some dying of the original black colour which moved to a reddish grey, as lots of fabric do in the sun.
It is annoying and honestly is both a big advantage and a big disadvantage.
On the one hand it is very inconspicuous and probably won’t catch the attention of a potential robber, on the other hand because it looks like it’s been worn out I cannot take it to some clients anymore who will expect me to look impeccable.

Well, I am a customer of Crumpler and own another daypack from them but when I exposed my problem to them, they immediately shipped me a brand new Base Park backpack which I received today ! I kindly asked them if they would ship me the camel one so that it would take the sun more gently and they did.

I am elated, this is really good customer service for very good quality products so well I kind of feel I owe them at least this honest review.
Thanks guys you rock !

PS : you should tell the Australian company to let overseas customers order from them !!!

#crumpler #camerabags

CRUMPLER EXCELLENT CAMERA BAGS AND CUSTOMER SERVICE

CRUMPLER EXCELLENT CAMERA BAGS AND CUSTOMER SERVICE

CRUMPLER EXCELLENT CAMERA BAGS AND CUSTOMER SERVICE

CRUMPLER EXCELLENT CAMERA BAGS AND CUSTOMER SERVICE

CRUMPLER EXCELLENT CAMERA BAGS AND CUSTOMER SERVICE

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COMMENTS

1 comments

Edmundo A. Myer on 2019-02-06
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